Job Title:

Head of International Communications

About this job:

You will build and grow programs to amplify how companies use us to make their working lives simpler, more pleasant and more productive.

Location

Remote

Responsibilities:

• - Reporting to the VP of Global Communications, serve as a senior member of the global communications team, contributing to the growth and success of the function
• - Communications Strategy - Create, develop and implement strategic corporate and regional communications initiatives
• - Public Relations - lead all aspects of PR, including agency relationships and relationships with international and regional technology and business media
• - Regional executive communications - explore and develop new opportunities to expand brand and influence

Requirements:

• - 10+ years experience in a senior management role
• - Experience building, mentoring and coaching a team of in-house and agency communications professionals
• - Outstanding influencing skills; written and oral communication expertise
• - Experience managing regional teams across multiple geographies
• - Broad media relations and digital communications savvy
• - A love for storytelling in a simple, thoughtful, and visual manner
• - Demonstrated experience and leadership in managing a comprehensive strategic communications, media relations, and marketing programs

Job Title:

Customer Experience Manager

About this job:

Your goal is to make our customers successful and to inspire your team to go the distance to delight them. This is a demanding role that requires strong leadership, time management, and communication skills.

Location

Remote

Responsibilities:

• - You will be leading a passionate team of 4 to 8 Customer Experience Agents. It’s up to you to ensure our users receive phenomenal support from that team.
• - You will support the personal and professional growth of everyone on your team.
• - You will inspire confidence by setting direction, displaying integrity, and moving towards team goals.
• - Lead by example by providing unrivaled, near superhuman email-centric customer support.
• - Work with your team to discuss, plan, and implement process improvements.

Requirements:

• - Solid leadership experience and an understanding of the dynamics involved in team leadership.
• - You have a genuine interest in the happiness, well-being, and success of everyone on your team. You feel fulfilled when they are reaching their fullest potential.
• - Prior experience doing email-centric customer support for a web application and you know how to do it well. You know that every bit of work you do makes a real difference in making a customer happy.
• - You care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.
• - Have an understanding of the web and how it works. You're not necessarily writing and deploying your own JQuery-based, CSS-heavy responsive sites, but you're also not intimidated by the technology.
• - You are skilled at explaining technical problems succinctly and clearly.
• - You are a strong, confident, and exacting writer.
• - College degree or equivalent professional experience.

Job Title:

Senior Product Designer

Location

Remote

What you will be doing:

• - Work cross-functionally with Product and Engineering partners to represent the design team, facilitate design discussions, and give feedback in planning and product channels.
• - Collaborate closely with Design and Product Leadership to define your features and contribute to the overall direction of your product area.
• - Work extremely closely with Engineering to ensure a high-quality implementation and user experience.
• - Solicit feedback from your peers, including other product designers and teammates in your product team.
• - Work in close collaboration with Design Leadership to inform and improve design processes.
• - Interview new Product Designers and actively inform our inclusive design hiring process.

What you should have:

• - 5+ years of experience in an individual contributor role, on a Product Design team for desktop or mobile.
• - An outstanding portfolio, showcasing a foundation in Typography, Interaction and Visual Design, and Ideation.
• - Experience in working and collaborating with diverse teams in a dynamic, rapid growth environment.
• - Experience partnering with Product Managers to develop the strategy and rationale for features.
• - Experience with prototyping as a means to explore and convey design solutions.
• - Excellent written and verbal communication skills.

Job Title:

Senior Application Engineer

About this job:

We are looking for Senior Application Engineers to build features, design and implement API methods, and improve the performance and reliability of our systems as we rapidly scale our product and organization.

Location

Remote

Requirements:

• - You’ve been building web applications professionally for 3+ years.
• - You have experience with functional or imperative programming languages -- e.g., PHP, Python, Ruby, Go, C, or Java.
• - You write understandable, testable code with an eye towards maintainability.
• - You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you.
• - You possess strong computer science fundamentals: data structures, algorithms, programming languages, distributed systems, and information retrieval.
• - You have a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.

Job Title:

Enterprise Sales

About this job:

If you’re an established sales professional with a proven track record in helping customers achieve lofty goals, we should chat.

Location

Remote

Responsibilities:

• - Ownership of the full sales cycle from lead to close
• - Establish lasting relationships with senior executives and decision-makers
• - Foster new relationships through outbound efforts
• - Help educate customers throughout the adoption cycle
• - Navigate key decision makers to build awareness within organizations
• - Identify customer needs and collaborate with teammates to ensure customer success with special emphasis on signup, upgrade, and renewal
• - Initiate, negotiate and close new and renewal contracts with customers
• - Communicate and organize/escalate issues appropriately including: billing, legal, security, onboarding, and technical inquiries
• - Collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
• - Prepare and educate customers on new features and releases
• - Monitor and identify adoption and utilization trends
• - Provide recommendations based on customers’ business needs and usage patterns
• - Conduct periodic customer health-checks with an emphasis on customer happiness
• - Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Requirements:

• - 4+ years of Enterprise Account Executive experience
• - Relevant sales experience in a SaaS organization
• - Experience managing a pipeline and closing large contracts
• - Excellent communication skills both with customers and within an organization
• - Proven negotiation and closing skills
• - Strong track record of navigating within large and mid-market organizations
• - Ability to develop senior level relationships quickly and effectively
• - Experience presenting to senior managers and the C-suite
• - Ability to manage multiple opportunities simultaneously at various stages of the buying process
• - Takes an active interest in increasing customer satisfaction and deepening customer relationships
• - Ability to be flexible and adaptive
• - Experience with enterprise SaaS vendors preferred
• - Some travel required

Job Title:

Community Manager

Responsibilities:

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Requirements:

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Benefits:

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Job Title:

Apply As a Team

Responsibilities:

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Requirements:

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Benefits:

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